FAQs

RETURNS/EXCHANGES

How do I return something?

Step 1: Email contact@triktone.com (please provide your order # and your reason for return) and we will send you a return shipping label for your item(s)

Step 2: Package your item(s) up in the original packaging they came in

Step 3: Place the return label on the outside of the box/poly mailer

Step 4: Ship your item(s) off at a UPS/USPS mailing center

How do I exchange something?

Step 1: Email us at contact@triktone.com, and ask for a printing label for the item(s) you wish to exchange *please provide your order # and the size you wish to replace your item with

Step 2: Print the exchange shipping label

Step 3: Package your items in their original packaging, leave the tag on the item, and include the original packing slip

Step 4: Send it off at the post office (UPS/USPS only)

How long do I have to make a return?

14 days from the date of purchase. If you missed the 14-day window to return, feel free to send the items back anyways and we will issue you store credit instead of a refund.

I was sent the wrong item; how do I get the right one?

Email contact@triktone.com to let us know, and we will be sure to get you the right item.

How long does it take for me to receive a refund? Once we receive confirmation that the item has been shipped back to us within 14 days of purchase, we will refund you the amount the item is worth.

REWARDS

Do you have a rewards program?

Yes! You can earn points by creating an account on our site (you will want to do this so that your points get tracked!), following us on Instagram, visiting our Facebook page, referring a friend, making a purchase, or receiving birthday points on your special day. You can then redeem your points for discounts!


How do I use the rewards I’ve earned?

Your points will be redeemed for discounts, in the form of dollars. For example, 500 points = $5 off your purchase. Be sure to set up an account on our website so that you don’t miss out on earning points!

COLLABORATIONS

Do you collaborate with bloggers and influencers on Instagram?

Yes! If you’re interested in collaborating with us, please send an email to contact@triktone.com or reach out to us via Instagram messages (@TrikTone). We will then let you know if you are eligible for collaborations.


 
SHIPPING
How long does shipping take? All orders will be shipped within 3-5 business days via USPS/UPS. The shipping process generally takes 5-7 days in total, starting in San Diego, CA, and ending at your location.


Does TrikTone ship internationally?

No, we currently do not ship outside of the United States.


Can I upgrade my shipping speed?

No, we currently don’t offer an upgraded shipping speed; however, we are working towards providing this option in the future. 


 
YOUR ORDER
Can I cancel my order?

If we haven’t already shipped out your order, you are able to cancel it. Please let us know by emailing contact@triktone.com so that we can take care of it for you.


I placed my order but didn’t receive a confirmation email, what should I do?

Please email us at contact@triktone.com to let us know. If you provide your name and the name of the item(s) you purchased, we can look up the order on our end to ensure that the order went through properly.